why'd they make it so hard.

what is it with customer service in this country?
I lose my phone, bag, life on saturday nite and do you think I can get stuff replaced? it took me 2 phone calls and 1 hour on the phone to barclays to cancel my cards. Oh and a lot of shitty phone music - you have to go through that as they pass you from department to department. To department. It took about an extra 10 minutes for all the call delays - a call to Mumbai (my guess) or Bangalore from Reading ain't gonna connect that well.

Try explain to someone in a call center in India that
1. you are in the middle of a field
2. you don't know your acc number and sort code off by heart
3. and no you don't have the 16 digit card number because the card was in THE BAG???!!!


I have just tried to claim insurance for my phone.
The phone I bought a year ago. And no, I don't have proof of purchase of that item. Is that not why I registered the phone with all the serial numbers etc when I bought it and insured it??????

Just an observation.
Surely there must be a way to right this?