Ahem. Apology.

Just read over my last blog.
Feel I must apologise for my reference to the Indian Call Center.

On my way back from India a few months ago I watched a fascinating documentary on the ever boom call center industry in India.

Indeed, this explosion has opened the doors for many highly SKILLED Indians. Doctors, and other professional people are trading in their jobs to work at call centers. THe avg call center wage per year is approx $9000. This is a lot higher than the average Indian wage of $900. So working in a call center is highly desireable and the job is taken seriously.

The programme compared the work ethic of call center workers in countries like Australia and the UK to those in India. It's a completely different ball game. In the developed world, this type of job is typically filled by students, or those who are just passing through looking to make an extra buck. In India, this type of work is taken very seriously. It's a highly respectable profession and people work hard.

I think the most hitting part of the programme was watching how badly the Indian call center staff are treated. Usual comments like "I don't want to talk to an Indian, I want to talk to an English speaking person...." and "I want to speak to someone who understands me"....And they just take it. Swallow it down and continue to be so polite.

So back to my apology. I did not mean to be rude about the call center. I was frustrated by the situation - lost/stollen bag/wallet/phone/etc.